FAQs

1. How can I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept?
We accept major credit/debit cards and secure payment gateways as displayed at checkout.

3. How long does shipping take?
Standard shipping within the U.S. usually takes 3-7 business days after order processing (1-3 business days).

4. Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email.

5. What is your refund policy?
You can request a refund within 30 days of delivery for unused items in original condition. Please see our full Refund Policy for details.

6. How do I return an item?
Contact us at support@gotsofa.shop or call +1 315 569 5053 to start the return process.

7. Do you ship internationally?
Currently, we only ship within the United States.

8. What if my item arrives damaged?
Please contact us immediately with photos of the damage so we can assist you with a replacement or refund.

9. How can I contact customer service?
You can reach us by phone at +1 315 569 5053 or email support@gotsofa.shop.

10. Can I cancel my order?
Orders can be canceled within 24 hours of placing them, provided they have not been shipped yet. Contact us promptly to request cancellation.